• Alcohol-based hand rub
• Tissues
• Disposable masks
• Patient safety & etiquette posters

Patient & Staff Screening/Assessment

To minimize the risk to our patients and staff, all patients will be screened according to current Public Health guidelines. Patients will be screened before the appointment, upon arrival in the clinic, and in the operatory. Staff members will be screened daily before reporting to work.

Personal Protective Equipment

You will notice that many of the staff members in the clinic will be wearing increased PPE. Patients will be asked to wear a mask when entering the clinic and masks will be provided to patients who do not have one of their own. PPE in a dental clinic can include but is not limited to: gloves, eye protection, masks, gowns, and protective draping. Appropriate PPE will be selected for each procedure and according to guidelines and regulations created by Dental Regulatory Colleges and Public Health.

Equipment Sanitation

Clinics are sanitized daily before the beginning of the work day, in between patient appointments in the operatory and before the end of day.
All equipment used to clean, disinfect, or sterilize meet the standards established by Health Canada, the Public Health Agency of Canada, the Canadian Standards Association, and any local IPAC guidelines. Clinics maintain the manufacturer’s instruction for equipment use and undergo regular inspection and preventative maintenance and logs.
For more information on Infection Prevention and Control, please view our full IPAC guidelines. You can contact our dental office to find more about the changes at your next appointment.



Frequently Asked Questions

Is it safe to visit the dentist?

• Our clinics follow strict infection prevention and control protocols outlined by dental governing bodies and the public health. We have added additional measures so we can provide you with the safest care possible. Increased training and education are provided for our staff about proper hand hygiene, proper procedures of dental equipment use and proper use of all personal protective equipment (PPE). Our priority is (and will always be) the safety of our patients.

Is a face mask/face covering required?

• Yes, a face mask/face covering is required before you can enter the clinic. The clinic will provide you with a face mask if you do not have one.

Are staff provided with appropriate PPE?

• Yes, staff will be wearing more protective gear than usual including gowns, gloves, masks, eye protection, face shields, and protective draping to ensure your safety and theirs.

I just had an appointment and I am now experiencing flu-like symptoms.

• If you are experiencing flu-like symptoms within 14 days of your appointment, please call your dental clinic immediately. You may have been carrying the virus prior to your symptoms and risk infecting anyone who came into contact with you.

Can I book same-day or emergency appointments?

• If you need urgent or emergency care, please contact our dental office. We will be able to provide further guidance and help you find an appointment time.

What is a dental emergency?

• A dental emergency is a potential life-threatening condition that requires immediate treatment. This includes:
  -An injury to the mouth and face
  -Severe infection
  -Bleeding that continues for a long time
  -Severe dental pain that can’t be managed by over-the-counter medication like Tylenol or Advil

Do I need to  go to the dentist regularly?

• Yes, it is vitally important to maintain proper oral health care by visiting your dentist regularly for checkups and hygiene appointments. Oral health directly relates to many diseases associated in our body and the mouth is the first passageway to bacteria and viruses.